Our Policy

Returns & Exchanges

·Every RUMAA piece is made by hand and checked before it leaves us. If something isn't right, here's how we handle it.
·If your piece arrives damaged, faulty, or isn't what you ordered, tell us within 24 hours by sending the unboxing video on WhatsApp. We'll replace it or give store credit, and we cover the shipping.
·Changed your mind? Reach out within the same day of delivery for an exchange or store credit. The piece must be unworn and returned in its original box and packaging. Return shipping is arranged by you.
·Earrings and studs cannot be returned or exchanged, for hygiene reasons. Please choose these carefully.
·Custom and sale pieces are final.
·A note on our stones: because they are genuine and naturally sourced, no two are exactly alike. Small variations in colour, pattern, and marking are the nature of a real stone — not a fault.
·To start a return, DM us on Instagram.